Last Updated: September 23, 2026

Al Raad Tours & Travel (“Al Raad Tours,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, https://www.alraadtours.com/ (the “Website”), submit a registration or inquiry, communicate with us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your choices regarding your information, including SMS/text-message communications.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • City, state, country, or other location information
  • Number of travelers or pilgrims
  • Hajj or Umrah registration information
  • Travel-related information that you voluntarily provide
  • Information submitted through contact, registration, inquiry, or booking forms
  • Payment and transaction information
  • Communications you send to us by email, telephone, WhatsApp, SMS, or other communication methods
  • Your SMS/text-message consent and opt-in information, where applicable

We may collect additional information when necessary to provide Hajj, Umrah, travel, registration, or related services.

Please provide only information that is necessary and relevant to your inquiry or requested service.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General Website usage information

We may use cookies, analytics tools, and similar technologies to understand Website usage and improve our services.

3. How We Use Your Personal Information

We may use personal information to:

  • Respond to inquiries and requests
  • Process Hajj and Umrah registrations
  • Contact you regarding Hajj and Umrah services
  • Provide travel-related assistance
  • Provide registration and preparation information
  • Provide information about available packages and services
  • Communicate with you by telephone, email, WhatsApp, SMS, or other communication channels
  • Process payments where applicable
  • Provide customer support
  • Improve our Website and services
  • Maintain Website security
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with applicable laws and regulations

4. SMS/Text Message Communications

If you provide your mobile telephone number and separately opt in to receive SMS/text messages from Al Raad Tours & Travel, we may use your mobile number to send messages consistent with the purpose for which you provided your consent.

Depending on your selected or requested communication preferences, messages may include:

  • Conversational messages in response to your inquiries
  • Hajj and Umrah registration information
  • Registration or application updates
  • Travel-related information
  • Appointment or reminder messages
  • Customer support communications
  • Service-related notifications
  • Promotional offers only where you have separately provided express written consent specifically for promotional SMS

Message frequency may vary.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from Al Raad Tours & Travel.

Submitting a phone number, booking a trip, or joining a WhatsApp group does not by itself enroll you in SMS. Our service-message checkbox covers registration, booking and travel updates, reminders, and customer support; it does not authorize promotional SMS.

Read our SMS Terms of Service.

5. SMS Opt-Out and Support

You may opt out of SMS/text-message communications at any time by replying STOP to a message received from us.

After you send STOP, you may receive a confirmation message, and no further SMS messages will be sent unless you subsequently provide a new consent.

For assistance with SMS communications, reply HELP or contact us using the information provided below.

Message and data rates may apply.

Messaging frequency may vary depending on the type of communication and your interaction with Al Raad Tours & Travel.

6. SMS Consent and Third-Party Sharing

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Al Raad Tours & Travel does not sell or rent SMS/text-message consent information.

Messaging providers may process mobile numbers and message content solely to deliver and support our messages on our behalf. This does not authorize those providers to use your information or consent for their own purposes or to transfer your consent to another sender.

7. Hajj and Umrah Registration

Information submitted through a Hajj or Umrah registration form may be used to contact you regarding:

  • Hajj or Umrah preparation
  • Registration assistance
  • Available packages
  • Travel arrangements
  • Educational information
  • Related services and updates

Submitting a registration form does not guarantee a Hajj visa, package, booking, Nusuk approval, or participation in Hajj.

Final eligibility, visa issuance, package availability, and other requirements may be subject to applicable Saudi Arabian regulations, government authorities, and official platforms.

8. Payment Information

Where payments are made through our Website, payment transactions may be processed by third-party payment providers.

Payment information may be processed directly by the applicable payment provider according to its privacy policy and security practices.

9. Third-Party Service Providers

We may use third-party service providers for:

  • Website hosting
  • Analytics
  • Payment processing
  • SMS/text messaging
  • Email
  • WhatsApp or other communication services
  • Website security
  • Technical support
  • Travel-related services
  • Other services necessary to operate our business

These providers may process information only as necessary to provide the applicable services.

Third-party providers may have their own privacy policies and terms.

10. Cookies and Analytics

Our Website may use cookies and similar technologies to provide Website functionality, remember preferences, understand Website usage, and improve the user experience.

We may use analytics services such as Google Analytics.

Please review our Cookie Policy for additional information about cookies and similar technologies.

11. How We Share Personal Information

We may share personal information when reasonably necessary with:

  • Service providers assisting with Website operations
  • Payment processors
  • Travel, hotel, transportation, or other service providers when necessary to provide requested services
  • Government authorities or regulatory agencies where legally required
  • Professional advisers
  • Hajj or Umrah service providers where necessary to provide requested services
  • Communication and messaging service providers
  • Other parties when you specifically authorize us to share information

We do not sell personal information for money.

We do not share mobile phone numbers for third-party or affiliate marketing. SMS opt-in and consent information is excluded from the general sharing categories above and is governed by Section 6.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Maintain business and transaction records
  • Respond to inquiries
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes
  • Enforce our agreements
  • Protect our legal rights

When information is no longer reasonably required, we may securely delete or anonymize it.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

14. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where applicable
  • Opt out of SMS communications
  • Request information about how your personal information is used

To make a privacy request, please contact us using the information below.

15. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information without appropriate authorization, please contact us.

16. Links to Other Websites

Our Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Please review the privacy policies of third-party websites before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, legal requirements, or business practices.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

18. Contact Us

For questions about this Privacy Policy, your personal information, or SMS communications, contact:

Al Raad Tours & Travel
Atlanta, Georgia, USA
Phone: 678-677-2807
Email: info@alraadtours.com
Website: https://www.alraadtours.com/

SMS Support

For SMS support, reply HELP to a message received from us.

To stop SMS messages, reply STOP.

Message and data rates may apply. Messaging frequency may vary.

By using our Website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.