Terms of Service

Last Updated: August 12, 2026

These Terms & Conditions (“Terms”) govern your use of the Al Raad Tours & Travel website, https://www.alraadtours.com/ (the “Website”), and your interactions with Al Raad Tours & Travel (“Al Raad Tours,” “we,” “us,” or “our”).

By accessing the Website, submitting a registration or inquiry, opting into SMS communications, or using our services, you agree to these Terms.

1. About Our Services

Al Raad Tours & Travel provides Hajj and Umrah guidance, travel assistance, educational preparation, registration assistance, and related travel services.

Services may include:

Hajj preparation
Umrah preparation
Hajj and Umrah travel packages
Registration assistance
Travel guidance
Educational webinars and seminars
Accommodation and transportation coordination
Customer support
Travel-related communication and updates

Specific services depend on the package or service selected.

2. Hajj Registration

Submitting a Hajj registration or inquiry form is a pre-registration or inquiry only.

Registration does not constitute:

A confirmed booking
A guaranteed Hajj package
A visa approval
A visa guarantee
Nusuk approval
A guaranteed place in Hajj
A payment confirmation

Registration allows Al Raad Tours & Travel to contact you regarding Hajj preparation, registration assistance, available packages, and related services.

Final Hajj participation is subject to applicable government regulations, eligibility requirements, visa requirements, package availability, and official procedures.

3. Nusuk and Government Requirements

Hajj applications, packages, permits, visas, and related procedures may be governed by the Kingdom of Saudi Arabia and its authorized authorities and official platforms.

Al Raad Tours & Travel may assist customers with understanding or completing applicable processes but does not control government decisions, visa issuance, eligibility determinations, Nusuk decisions, package availability, or changes in Saudi Arabian regulations.

Customers are responsible for providing accurate information and complying with applicable requirements.

4. SMS/Text Message Terms of Service

By voluntarily opting in to receive SMS/text messages from Al Raad Tours & Travel, you agree to receive messages consistent with the purpose for which you provided your consent.

Depending on your consent and interaction with us, messages may include:

Conversational messages
Hajj and Umrah information
Registration updates
Travel-related information
Appointment or reminder messages
Customer support messages
Service-related notifications
Promotional or informational messages, where applicable consent has been provided

Messaging frequency may vary.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from Al Raad Tours & Travel.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data rates may apply to messages you send or receive.

Al Raad Tours & Travel is not responsible for charges imposed by your wireless carrier.

Opting Out

You may stop receiving SMS messages at any time by replying:

STOP

After sending STOP, you may receive a confirmation message and will no longer receive SMS messages unless you subsequently provide a new consent.

Getting Help

For assistance with SMS communications, reply:

HELP

You may also contact Al Raad Tours & Travel directly:

Phone: 678-677-2807
Email: info@alraadtours.com

SMS Consent

Your SMS consent applies only to the types of messages described at the time of opt-in or otherwise communicated to you.

You may withdraw SMS consent at any time by replying STOP.

5. SMS Privacy and Sharing

No mobile opt-in or text-message consent will be shared with third parties or affiliates for their own marketing or promotional purposes.

Al Raad Tours & Travel does not sell or rent mobile phone numbers or SMS consent information.

SMS information may be processed by technical service providers that help us deliver messages or operate our communication systems. Such providers are authorized to use the information only as necessary to provide services to Al Raad Tours & Travel.

For more information about how we collect and use personal information, please review our Privacy Policy.

6. Accuracy of Information

You agree that information submitted to Al Raad Tours & Travel is accurate, complete, and current.

Providing false, incomplete, or misleading information may affect our ability to provide services.

7. Travel Documents

Customers are responsible for maintaining valid travel documents and complying with applicable requirements, including where applicable:

Passport
Visa
Identification documents
Required permits
Health or vaccination documentation
Other documents required by airlines, governments, Saudi authorities, hotels, or travel providers

Requirements may change, and customers should verify current requirements before travel.

8. Packages and Pricing

Package descriptions, inclusions, prices, hotel arrangements, transportation, flights, schedules, and other travel details may change due to availability, supplier changes, government requirements, operational circumstances, or other factors.

The final terms applicable to a purchased package will be those communicated or provided at the time of booking or purchase.

9. Payments

Where payment is required, customers agree to pay the applicable amount according to the payment terms provided.

Payments may be processed through third-party payment providers.

A payment does not necessarily mean that all travel or Hajj requirements have been completed.

10. Cancellation and Refunds

Cancellation and refund rights depend on the particular package, service, supplier, airline, hotel, payment terms, and applicable law.

Customers should review the applicable Cancellation & Refund Policy before making a payment.

11. Travel Changes

Travel arrangements may be affected by:

Airline schedule changes
Hotel availability
Transportation changes
Government requirements
Weather
Security conditions
Public health conditions
Operational issues
Force majeure events

We will make reasonable efforts to assist customers when changes occur, but we cannot guarantee that travel arrangements will remain unchanged.

12. Force Majeure

We are not responsible for delays, cancellations, losses, or inability to perform services caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, war, terrorism, civil unrest, government restrictions, pandemics, transportation disruptions, airline cancellations, changes in Hajj regulations, or other extraordinary events.

13. Website Content

We attempt to keep Website information accurate and current.

However, information may occasionally become outdated or contain errors.

We reserve the right to modify Website content, packages, prices, services, or availability without prior notice.

14. Third-Party Services

Our services may involve third parties, including airlines, hotels, transportation providers, payment processors, government authorities, travel providers, communication platforms, and other service providers.

We are not responsible for independent acts or omissions of third parties beyond our reasonable control.

15. User Responsibilities

You agree not to:

Submit fraudulent information
Impersonate another person
Use the Website for unlawful purposes
Attempt to gain unauthorized access to the Website
Interfere with Website security or operation
Upload malicious software
Misuse contact or registration forms
Use SMS or communication services unlawfully
Send false or fraudulent information through our forms
Violate applicable laws or regulations

16. Intellectual Property

Unless otherwise stated, Website content, including text, graphics, logos, photographs, videos, branding, and other materials, belongs to or is licensed to Al Raad Tours & Travel.

You may not reproduce, modify, distribute, or commercially exploit Website content without prior written permission.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Al Raad Tours & Travel will not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from your use of the Website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Al Raad Tours & Travel and its representatives from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of the Website, or submission of inaccurate information.

19. Privacy

Your use of our Website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and share personal information, including mobile phone numbers and SMS consent information.

20. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

21. Governing Law

These Terms shall be interpreted in accordance with applicable law.

Because our customers may reside in different countries and states, applicable consumer protection and other mandatory legal rights may apply regardless of these Terms.

22. Contact Us

Al Raad Tours & Travel
Atlanta, Georgia, USA
Phone: 678-677-2807
Email: info@alraadtours.com
Website: https://www.alraadtours.com/

For SMS support, reply HELP.

To opt out of SMS messages, reply STOP.

Message and data rates may apply. Messaging frequency may vary.